After go-live, we don't disappear.
Ongoing care for companies we've delivered something for. Fixes, small changes, monitoring, and new features in one fixed fee. The same two people who wrote your code stay on the line. No handoff to a new team.
What you get
Ongoing care for companies we've delivered something for. Fixes, small changes, monitoring, and new features in one fixed fee. The same two people who wrote your code stay on the line. No handoff to a new team.
a fixed monthly fee
- New features and small changes every month
- Watching over it so everything runs
- Updates and security patches
- A fast response to requests
- Regular progress demos and reports
- The same two people, no handoff
Deployments
Straight answers
Q.1Do I pay for care right after go-live?
No. The first 30 days after go-live are included in the project price: we make fixes and small changes at no extra charge. Ongoing care starts after that period, if you choose it.
Q.2Do I have to build a program with you to get ongoing care?
No. We also take on the care of programs we didn't build. First we review the code and the state of the project, we tell you plainly what needs sorting out, and only then do we take over ongoing care.
Q.3What does ongoing care cover?
Day-to-day upkeep. Bug fixes, small changes, updates, and watching over everything so it stays working. Larger development, meaning new modules, is quoted separately, but with ongoing care in place we do it faster and cheaper.
Q.4Who actually handles my requests?
The same two people who know your project, not an anonymous hotline. We take requests through an agreed channel and respond within agreed timeframes.
Q.5How fast do you respond when something stops working?
Outages that bring work to a halt we handle right away, at the highest priority. Smaller matters we schedule in the queue. Specific response times are set in the contract, so you know where you stand.
Q.6Can I cancel whenever I want?
Yes. Ongoing care is monthly and you can leave whenever you want. We don't lock anyone into long contracts. We'd rather you stay because it suits you, not because you have to.
