Terms of Service

§1. General provisions

1. These Terms of Service set out the rules for the provision of services by electronic means by SEVENEDGE (hereinafter: "Service Provider") via the website sevenedge.pl(hereinafter: "Website").
2. Contact with the Service Provider: contact@sevenedge.pl.
3. Use of the Website constitutes acceptance of these Terms of Service.
4. The Terms of Service are made available free of charge in a form allowing them to be obtained, reproduced and recorded.

§2. Definitions

1. Service Provider: SEVENEDGE, operating the Website at sevenedge.pl.
2. Client: a natural person, legal person or organizational unit using the Service Provider's services.
3. Service: the website creation service and related services (copywriting, SEO optimization, hosting, maintenance) provided by the Service Provider.
4. Order: the Client's declaration of intent aimed at concluding a contract for the provision of the Service.
5. Website: a digital product (a www site) made by the Service Provider at the Client's order.

§3. Scope of services

1. The Service Provider provides services in the field of:
   • Designing and creating websites.
   • Creating content (copywriting) for websites.
   • Optimizing websites for search engines (SEO).
   • Maintaining and updating websites.
2. The detailed scope of services, delivery deadlines and prices are determined individually for each Order and confirmed by both parties before work commences.
3. The indicative prices of services stated on the Website are for information purposes and may change depending on the Client's individual requirements.

§4. Placing orders and conclusion of the contract

1. A service is ordered via the contact form on the Website, by e-mail message or another agreed communication channel.
2. Upon receipt of the Order, the Service Provider sends the Client an offer containing the detailed scope of work, the delivery deadline and the price.
3. The contract is concluded when the Client accepts the offer in writing (including by electronic means).
4. Before commencing work, the Service Provider may ask the Client to provide the necessary materials (logo, texts, photographs, access credentials).

§5. Provision of services

1. The standard delivery time for a website is up to 10 business days from receipt of all necessary materials from the Client, unless the parties have agreed on a different deadline.
2. The Service Provider makes a draft version of the site available to the Client for approval. The Client has the right to submit comments and corrections within the agreed scope.
3. The number of rounds of corrections is specified in the offer. Corrections going beyond the agreed scope may be priced separately.
4. Delays resulting from the Client's failure to provide materials or from delays in approval do not burden the Service Provider.

§6. Prices and payments

1. Prices for services are stated in Polish zloty (PLN) as net amounts (VAT at the applicable rate must be added to the net prices).
2. Payment is made on the basis of an invoice issued by the Service Provider, within the deadline indicated on the invoice.
3. The Service Provider may require an advance payment before commencing work, in an amount agreed individually (usually 50% of the order value).
4. In the event of a payment delay exceeding 14 days, following a prior written demand for payment addressed to the Client setting an additional 7-day deadline, the Service Provider reserves the right to suspend work until the amount due is settled.
5. As of 1 April 2026, VAT invoices in B2B transactions between the Service Provider and the Client are issued as structured invoices via the National e-Invoicing System (KSeF), in accordance with the Act of 11 March 2004 on the tax on goods and services. The date the invoice is transmitted to KSeF is deemed to be its issue date, and the date on which it is assigned a KSeF number is deemed to be its delivery date (Art. 106na(1) of the VAT Act). For a Client who is a consumer or a natural person not conducting business activity, the Service Provider issues the invoice outside KSeF (on paper or electronically as a PDF).

§7. Copyright and licence

1. Upon full payment, the Service Provider transfers to the Client the economic copyright to the completed website, for an unlimited period, throughout the world, on the following fields of exploitation:

   a) fixation and reproduction of the work by digital technique in server memory, on portable media and in the cloud, in an unlimited number of copies;

   b) dissemination and making the work publicly available in such a way that anyone may access it at a place and time of their choosing, including publication on the Internet under any domain chosen by the Client or their legal successor;

   c) entering it into computer memory, hosting and cloud instances, including via third parties;

   d) modification, development and adaptation of the source code and graphic layer for any purpose, in particular for the purpose of developing the site, technological updates and rebranding;

   e) exporting, copying and transferring the work to third parties for the purpose of carrying out modification work commissioned by the Client.

   The Service Provider also transfers the exclusive right to exercise the derivative copyright (Art. 46 of the Act on Copyright and Related Rights).

2. The Service Provider retains the right to place information about the authorship of the site (e.g. "Made by: SEVENEDGE") in the footer of the Client's website, unless the parties have agreed otherwise.
3. The Service Provider has the right to present the completed site in its portfolio, unless the Client expressly objects.
4. The Client declares that they hold the rights to the materials provided to the Service Provider (texts, photographs, logos) and bears responsibility for their legality.

§8. Obligations of the parties

Obligations of the Service Provider:

• Performing the service with due diligence, in accordance with the agreed scope and deadline.
• Keeping the Client informed of the progress of work.
• Ensuring the confidentiality of information provided by the Client.

Obligations of the Client:

• Timely provision of the materials necessary to fulfil the order.
• Timely approval of the presented designs and draft versions.
• Timely payment in accordance with the agreed terms.
• Cooperation with the Service Provider to the extent necessary for the proper provision of the service.

§9. Complaints

1. The Client has the right to lodge a complaint in the event of improper performance of the service.
2. A complaint should be submitted by electronic means to contact@sevenedge.pl within 14 days of discovering the irregularity.
3. A complaint should contain a description of the problem and the expected method of resolution.
4. The Service Provider will examine the complaint within 14 business days of its receipt and will inform the Client of the method of its resolution.
5. If the Client is a consumer within the meaning of Art. 22(1) of the Polish Civil Code, or a natural person concluding a contract directly related to their business activity but which is not of a professional nature for them (an entrepreneur with consumer rights, Art. 385(5) of the Polish Civil Code, Art. 38a of the Consumer Rights Act), the mandatorily binding provisions of the Act of 30 May 2014 on Consumer Rights concerning the non-conformity of digital content and a digital service with the contract (Art. 43a-43q) apply, including the Service Provider's 2-year period of liability and the obligation to provide updates necessary to maintain conformity (Art. 43k).

§10. Withdrawal from the contract

1. A Client who is a consumer has the right to withdraw from a distance contract within 14 days of the date the contract is concluded, without stating a reason, in accordance with the Act of 30 May 2014 on Consumer Rights.
2. The right of withdrawal does not apply where the Service Provider has fully performed the service with the express and prior consent of the Client, who was informed before performance began that, once it is completed, they would lose the right of withdrawal.
3. In the event of withdrawal from the contract after work has commenced, the Client is obliged to pay for the part of the service performed to date, in proportion to the extent of its performance.
4. In the event of withdrawal from the contract, the advance payment made by the Client is credited towards the work actually performed up to the date of withdrawal, determined on the basis of the hourly rate and the workload documented by a report. Any surplus of the advance payment over the value of the work performed is refunded within 14 days of the withdrawal. By way of a separate, individual agreement the parties may convert the advance payment into an earnest (zadatek) within the meaning of Art. 394 of the Polish Civil Code.
5. The declaration of withdrawal from the contract should be sent to the e-mail address: contact@sevenedge.pl.

§11. Liability

1. The Service Provider is not liable for damage resulting from improper use of the Website by the user.
2. The Service Provider is not liable for interruptions in the operation of the Website caused by force majeure, technical failures or the actions of third parties.
3. The Service Provider's liability for the provision of services is limited to the value of the remuneration received for the given service.
4. The limitations of liability in paragraph 3 do not apply in the event of the Service Provider's wilful misconduct or gross negligence (Art. 473 § 2 of the Polish Civil Code), nor towards a consumer and an entrepreneur with consumer rights to the extent contrary to mandatorily binding provisions.

§12. Protection of personal data

The rules for the processing of personal data are set out in the Privacy Policy, which forms an integral part of these Terms of Service.

§13. Dispute resolution

1. The parties will endeavour to resolve amicably any disputes arising from the provision of services.
2. A Client who is a consumer has the option of using out-of-court methods of dispute resolution, including the ODR (Online Dispute Resolution) platform available at ec.europa.eu/consumers/odr.
3. In the absence of an amicable resolution of the dispute, the common court competent under the provisions of the Code of Civil Procedure will have jurisdiction to settle it.

§13a. Artificial intelligence, sanctions and security

1. The Service Provider declares that, as at the date the contract is concluded, it does not implement in the Client's products an artificial intelligence system classified as a high-risk system or a prohibited system within the meaning of Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence (AI Act). If AI-based functionalities are introduced, the Service Provider will implement the transparency obligations arising from Art. 50 of the AI Act, in particular the obligation to inform users of their interaction with an AI system and to label content generated or modified by AI.
2. The parties declare that they are not entered on the sanctions lists of the European Union, the United States (including the lists maintained by the Office of Foreign Assets Control, OFAC), the United Kingdom or the United Nations, and that they are not controlled, directly or indirectly (with a stake of at least 50%), by entities entered on any of the aforementioned lists. The parties undertake to inform the other party without delay of the loss of the above status.
3. From the moment the European Digital Identity Wallet (EUDI Wallet) becomes available in the Republic of Poland, the contract and the parties' declarations may be signed using that wallet, in accordance with Regulation (EU) 2024/1183 of the European Parliament and of the Council of 11 April 2024 amending Regulation (EU) No 910/2014 as regards establishing the European Digital Identity Framework (eIDAS 2.0).

§14. Final provisions

1. The Service Provider reserves the right to amend the Terms of Service. Clients will be informed of any changes at least 14 days in advance.
2. In matters not regulated by these Terms of Service, the provisions of Polish law apply, in particular the Civil Code, the Consumer Rights Act and the Act on the provision of services by electronic means, Regulation (EU) 2016/679 (GDPR), Regulation (EU) 2024/1689 (AI Act), Regulation (EU) 2024/1183 (eIDAS 2.0).
3. The Terms of Service enter into force on 12 May 2026.

§15. Contact

Any questions regarding the Terms of Service should be directed to the e-mail address: contact@sevenedge.pl.